Accessibility in Ontario

BB Legal is committed to excellence in serving all clients including people with disabilities. Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services. We will ensure that our staff are trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our services.

We will communicate with people with disabilities in ways that take into account their disability. We will work with the person with a disability to determine what method of communication works for them.

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

In the event of a planned or unexpected disruption to services or facilities for clients with disabilities, BB Legal will notify clients promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

BB Legal will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will be provided to those who are involved in the development and approvals of client service policies, practices and procedures.

Clients who wish to provide feedback on the way BB Legal provides services to people with disabilities can provide feedback in person, by telephone, in writing or by email. All feedback will be directed to our Accessibility Coordinator. Clients can expect to hear back within 10 business days.

Upon request, BB Legal will provide or will arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person's accessibility needs due to disability.

BB Legal will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and BB Legal is aware of the need for accommodation.

BB Legal will establish, implement, maintain and document a multi-year accessibility plan, which outlines the organization's strategy to prevent and remove barriers and meet its requirements under the AODA.

BB Legal will notify employees and the public about the availability of accommodation for applicants with disabilities in its recruitment process. Where an applicant requests an accommodation, BB Legal will consult with the applicant and provide or arrange for suitable accommodation.

BB Legal has developed and will maintain a return to work process for employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work.

BB Legal will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement opportunities, or redeploying employees.

BB Legal will have regard to accessibility features when designing, procuring or acquiring self-service kiosks.

BB Legal is committed to making our website accessible. We will ensure that our internet and intranet sites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level AA.

This policy exists to achieve service excellence to clients with disabilities. If you have any questions about this policy, or if the purpose of a policy is not understood, please contact our Accessibility Coordinator.